Who we are

TUG Kenya (“Tug,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website https://www.tug.co.ke (“Site”), or interact with us in any way.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

This includes information that identifies you personally, such as:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely via third-party payment providers)

  • Account login credentials (if applicable)

b. Automatically Collected Data

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Referring URLs

  • Date/time stamps

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process orders and deliver products or services

  • Communicate with you (e.g., order updates, customer support)

  • Improve our website, products, and services

  • Send promotional content and marketing (only with your consent)

  • Detect, investigate, and prevent fraudulent or illegal activity

  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers: For payment processing, order fulfillment, hosting, analytics, etc.

  • Business Partners: If you opt into promotional offers or collaborations

  • Legal Authorities: When required by law or to protect our rights

  • Successors: In case of a business transfer such as a merger or acquisition

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Enhance your browsing experience

  • Understand site usage and improve functionality

  • Deliver targeted advertisements (where applicable)

You can manage cookie preferences through your browser settings.

5. Your Rights and Choices

Under Kenya’s Data Protection Act (2019) and other applicable laws, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your personal data

  • Object to or restrict certain data processing

  • Withdraw consent at any time (where applicable)

  • File a complaint with the Office of the Data Protection Commissioner (ODPC)

To exercise your rights, contact us at hello@tug.co.ke.

6. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no method of online transmission or storage is 100% secure.

7. International Data Transfers

If you are accessing our Site from outside Kenya, please note that your data may be processed in Kenya or other countries where our service providers are located.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

9. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date. Your continued use of our Site constitutes acceptance of those changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Tug Kenya

Email: hello@tug.co.ke

Website: https://www.tug.co.ke